Frequently Asked Questions
Everything you need to know about your Bad Ass Coffee of Hawaii experience.
What makes your coffee 'Bad Ass'?
Our name honors the hardworking donkeys of Kona, Hawaii, that hauled heavy coffee loads up the mountains. Today, it represents our commitment to sourcing premium, high-altitude Hawaiian beans and roasting them to perfection.
How do you ensure the freshness of the beans?
We roast our beans in small batches and package them in air-tight, valve-sealed bags. Every order is shipped shortly after roasting to ensure you experience the full aroma and flavor profile of Hawaii.
What are your shipping rates and delivery times?
We offer standard and expedited shipping across the United States. Orders typically process within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
Do you offer a coffee subscription service?
Yes! You can join our ''Ohana Rewards' subscription to have your favorite blends delivered automatically on your schedule while saving on every order.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or if it arrived damaged, please contact our customer service team within 14 days for a replacement or refund.
Are your coffee pods compatible with Keurig machines?
Yes, our single-serve coffee pods are designed to be compatible with most Keurig K-Cup brewing systems, allowing you to enjoy Hawaiian coffee with ultimate convenience.